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We have training on hygiene standards for our teams and give clear guidance on taking time off when feeling unwell. PPE has been provided for job roles that require this. There are also communication channels in place for team members who require further advice and guidance.
We will continue to reduce contact at check-in and check-out via contactless payment and by using Perspex screens within the Reception area and till areas. Room key cards are being thoroughly sanitised before re-use, and our housekeeping team ensures that all guest bedrooms are deep cleaned. There are also hand sanitiser stations in key locations throughout the hotel.
- Thorough deep cleaning and sanitisation - Use of globally recognised chemical provider Ecolab and increased use of appropriate chemicals - Increased time allotted for room cleaning to enable a deeper level of cleaning - Disinfection of all touchpoints within bedrooms and a ‘one cloth per room’ policy, meaning a new/fresh cleaning cloth in every room - Revised team training to educate on the new standards required - Increased frequency of cleaning in public areas including touchpoints such as lift controls, door handles and soap dispensers, etc - Increased cleaning regimes back of house - Use of appropriate PPE, which is changed regularly, for housekeeping team members
In line with UK Government guidelines, it is no longer mandatory to wear a face mask in public spaces and we will be respecting the individual choice of guests and team members.
We continue to encourage all guests to register their visit via the NHS contact tracing app using the QR codes displayed in public areas. If you do not have a smartphone, you can give your details directly to a member of the team instead.
A member of staff will let you know how to make your order when you enter the restaurant, or speak to a team member at Reception and they will be able to advise you.
Please either move or cancel your booking if you are showing any Coronavirus symptoms or are self-isolating. If you need guidance, please contact a member of our team.
You can check-in from 3 pm and check out by 11am, however, if you’d like a later checkout, please speak to our Front of House team on arrival.
You can also request early check-in and late checkouts at the reservations stage in the Personalise My Stay section. These are on a request basis and will be confirmed by our team via email.
Our reception is open 24/7 – whether you want some inspiration for your days out, directions or toiletries, our team are here to help.
You can enjoy breakfast in The Chapel from 7am – 10am Monday – Friday, or from 8am – 11am Saturday & Sunday.
We are a fully non-smoking hotel. Our Front Desk team can direct you to the Smoking Area outside the hotel.
We have a small fitness suite available which offers a running machine and a selection of weights, so you can keep up with your routine whilst on the move.
We have plenty of onsite parking spaces available on a first come, first served basis.
We do have two electric car charging points available on site.
There will be the following additional charges for an extra person - £30 per person for Bed and Breakfast and £57 per person for Dinner, Bed and Breakfast. If you are unsure, please contact the hotel directly.
There is a charge of £75 on Flexible rates for an early departure. For Advance Purchase and pre-paid rates, the deposit of the full stay is non-refundable.
Late departures need to be arranged the night before you are due to depart and are subject to availability. You can also request late departures when you make your booking through Personalise My Stay section. These are on a request basis and will be confirmed by our team. Any unadvised late departures attract the full charge of £50 charge.
Flexible Reservations Cancellations permitted up to 14 days prior to arrival and cancellations received within 14 days of arrival will be subject to a 100% cancellation fee, equivalent to the full amount of the booking. Semi-Flexible Reservations A non-refundable deposit of 25% is required at time of booking. Cancellations received within 30 days of arrival will be subject to a 100% cancellation fee equivalent to the full amount of the booking. Non-Refundable Reservations This reservation has a full prepayment, non-refundable policy. If you wish to cancel you will forfeit the full prepayment.
Absolutely! We love dogs at The Bodmin Jail Hotel. We welcome your four-legged canine family members to our selected doggie-friendly rooms, located on the ground floor within our classic, twin, family and accessible rooms. We do charge a nominal fee of £10 per night to accommodate one and £15 for two of your beloveds. Unfortunately, we can only accept dogs up to medium sizes such as Labrador and Retriever.
If you are unsure, please reach out to us by email or phone before booking. Find out more here.
Yes, we do. You can order food and drinks to be delivered to your room. We also offer a Night Menu should you be arriving late and feeling peckish.
We have Wi-Fi available throughout the hotel.
We can think of nothing better than a great packed lunch at the beach, on Bodmin Moor or to take with you along the Camel Trail. We offer a selection of packed lunch options depending on whether you want some to suit the family, or something more romantic.
You can reserve packed lunches through the Personalise My Stay section when reserving your bedroom, or speak to our Front Desk Team at the hotel by 8 pm on the day before you need it.
Absolutely! You can purchase tickets from our Front Desk Team, however, we also offer a great ticket inclusive package. When you check your stay dates, if available, it will be displayed.
Tickets purchased from the Front Desk should be requested either on arrival or the day before you want to access the Visitor Attraction, as we need to reserve entry times.