Useful Information

You can check-in from 3 pm and check out by 11am, however, if you’d like a later checkout, please speak to our Front of House team on arrival.

You can also request early check-in and late checkouts at the reservations stage in the Personalise My Stay section. These are on a request basis and will be confirmed by our team via email.

Our reception is open 24/7 – whether you want some inspiration for your days out, directions or toiletries, our team are here to help.

You can enjoy breakfast in The Chapel everyday from 7.00am – 10.00am

We are a fully non-smoking hotel. Our Front Desk team can direct you to the Smoking Area outside the hotel.

We have a small fitness suite available which offers a running machine and a selection of weights, so you can keep up with your routine whilst on the move.

We have plenty of onsite parking spaces available on a first come, first served basis.

We do have two electric car charging points available on site.

There will be an extra charge per person depending on the type of package booked. Our maximum capacity per room is 2 Adults, 2 Children (under the age of 13). Any queries or concerns regarding this, please contact reception.

All flexible and advanced bookings which wish for an early departure are non-refundable.

Late departures need to be arranged the night before you are due to depart and are subject to availability. You can also request late departures when you make your booking through Personalise My Stay section. These are on a request basis and will be confirmed by our team. Any unadvised late departures attract a charge of £15 per hour.

Flexible Reservations Cancellations and amendments can be made up to 72 hours before arrival. Any cancellations made within 72 hours of the arrival date will incur a charge equal to the total cost of the stay. Non-Refundable Reservations This reservation has a full prepayment, non-refundable policy. If you wish to cancel you will forfeit the full prepayment.

From 4th April, due to our new experiences we will no longer be accepting dogs unless already pre-booked. We sincerely apologise for an inconvenience caused.

Yes, we offer the Chapel menu for evening room service served until 9pm. The menu can be found in the rooms guest guide.

We have free Wi-Fi available throughout the hotel.

Absolutely! If you made your booking through a third-party website, you can purchase tickets directly from our Front Desk Team or straight at the attraction entrance. However, if you booked directly with us via our website or over the phone, you’ll receive complimentary self-guided tour tickets! Just let our Front Desk team know what time you would like to book.